![]() ![]() If you’re unable to remember the security code or it isn’t working for you, then the Support team would like to work with you over the phone ( Contact Information) to help you access your account and reset your login credentials as necessary. If you are able to recall your credentials, click the link in your email to finish setting up your account. Also, keep in mind the credentials you created are case sensitive. Webroot Support would request that you first try to remember what you had created. If all has gone well and as it should you would have created your security code, password and security answer on the following registration page The security code needs to be a minimum of 6 letters and/or numbers and again, is different from your password and security question. Please note that it is NOT the same as your keycode. Your security code is created by you when you set up your account. In order to resolve this error, try re-entering the requested characters from your security code (e.g., if you chose "98765" as your security code and are asked to type the 2nd and 5th characters of the code, you would enter "85".) If you enter the requested characters of your security code incorrectly, you will receive the following error:Įrror(UCR2): Invalid Security Code Credentials When activating your SecureAnywhere web console account, you will be asked to enter two characters from the personal security code you chose during the signup process. Follow the window and reset Security Code then try to confirm the account. Click on 'Can't log in?' link, and then reset Security code.ģ. However, if you still have problems after checking/doing that, then do the following:Ģ. This has been seen before in in those cases making sure that you are entering your security code and not the Keycode that came with the product, is usually the solution.
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